The NFL accuses Nielsen of undercounting its audience by millions, challenging the accuracy of its ratings metrics.
NFL's chief data officer criticizes Nielsen's co-viewing formula, calling it unrealistic for events like the Super Bowl.
Nielsen maintains confidence in its ratings, while the NFL explores alternatives like VideoAmp for more accurate measurement.
The NFL's criticism aims to push for innovation in audience measurement to better reflect modern viewing habits.
The new season includes full out-of-home viewing, potentially increasing viewership to near 50 million for regular-season games.
The National Football League is publicly challenging its longtime ratings partner Nielsen, claiming the firm's metrics "systematically" undercount its audience by millions, as first reported by The Wall Street Journal. The rebuke draws a new battle line over audience measurement just days before the 2025 season begins, with billions in ad revenue hanging in the balance.
Counting the couch: The league’s chief data officer, Paul Ballew, took particular aim at Nielsen’s co-viewing formula. For a communal event like the Super Bowl, the metric suggested just 2.4 people were watching per household—a figure Ballew called nonsensical.
The ratings rebuttal: For its part, Nielsen stated it is confident this will be the "most accurately rated football season in history." While publicly pressuring its primary partner, the NFL is also exploring its options, with Ballew calling competing firm VideoAmp “intriguing.”
The NFL's public criticism is a clear power play designed to force innovation in a ratings system it believes hasn't kept pace with modern viewing habits, putting pressure on the currency that underpins TV advertising.
Also on our radar: The new measurement system isn’t all bad news for the league. This season will be the first to include full out-of-home viewing for every game, and some sources believe the combination of new data and marquee matchups could push a regular-season game closer than ever to 50 million viewers.
